Frequently Asked Questions


Why BambooStoreUK?

Everything we do is inspired by nature.

Nature is giving. And we can improve our lives by allowing ourselves to be inspired by it. Our goal is to serve and preserve nature by designing brighter, fresher, and sustainable homes.


What's the benefit of bamboo products?

Bamboo is one of the most environmentally-friendly, natural, and beautiful materials you can have in your home. It's also known to bring good luck.



Where do you ship?

We're a global team. We currently ship from our production centre in China to Australia, New Zealand, USA, Canada, United Kingdom, and Ireland.

What payments do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.

How long will it take to get my order?

Items are processed within 1-2 days and will usually arrive 11-13 days after ordering.

How can I track my order?

Check your order confirmation email for the tracking number. If that doesn't work, send us a message with what you ordered and your order number, and we'll help you.


How can I contact you?

Have a question or concern? Send us a message using this contact form